Metrics & Measurement

State of Community Management 2024

We’ve seen a lot of progress in online communities since 2009 and are encouraged to see community teams remain upbeat as they continually

Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping. The Esri

Summertime means all the fun in the sun and less time on the computer! It's not a great time for community engagement rates, but it is a

Our annual research reports trends, best practices, and benchmarks across the online community management industry. The report is a

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community

The winners of the eighth annual Community Leadership Awards were announced Thursday, October 5th and included community leaders from

Ready to level up your community reporting program? Whether you're a solo practitioner or you lead a team of community professionals we have

The Metrics & Measurement competency of The Community Maturity Model™ helps organizations understand the “why” of social approaches and

Explore how online communities improve customer satisfaction, provide fast and easy support, and create powerful brand

Great metrics and dashboards reveal the value of engagement. Choosing the metrics that tell your community’s unique story of engagement