Metrics & Measurement

4 Things to Consider When Launching a Community Mentorship Program

Mentorships have existed, well, forever, and they’ve always been an excellent way to share knowledge. But with the COVID-19 pandemic, loads

A thoughtful narrative combined with powerful metrics can help you tell your community story in a way that connects with stakeholders and

The NEW Community Manager Handbook started as a series of twenty-one interviews with community leaders from organizations like Analog

Now in its 13th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community

As more organizations embrace online communities as core business systems, executives expect to be kept apprised of their progress and

Whenever we think about personalizing engagement, there is always a tug of war with customization and scale. The more we want to customize

•Looking to advocate for value-based and/or behavior-based metrics? Marjorie offered an excellent solution, backed by an example. Stephanie

Now in its 12th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community

Most community platforms have basic activity analytics baked into their solution, but community managers want more. They want packaged