Policies & Governance

The State of Community Management 2018 Report

The State of Community Management (SOCM) research has evolved with the industry, moving from qualitative to quantitative. Initially, the

By Rachel Happe, Co-Founder and Principal, The Community Roundtable As someone who works with social media managers and community

Working with an organization’s legal team is a necessity. However, it does not have to be a negative experience. If approached

This report explores best practices and lessons learned for managing risk in online communities. Download the Report

Implementing a community playbook in an organization is an advanced step in the social media maturity curve. This report explores best

We are in unprecedented times. Communities welcome engagement, but with the political climate in the US right now and its far-reaching

Competitive advantage might not be the first thought that comes to mind when thinking of compliance and governance. This report explores

What causes community manager burnout and how can you avoid it? Learn the most common causes of burnout among community management

How do you think strategically to leverage the efforts of a small community team? This report outlines strategies and best practices to