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Beyond Points & Badges: How Gamification Can Drive Business Objectives in Your Community

Ted Hopton & Tracy Maurer, generously share the results from the implementation of gamification into their employee community. While

What will community management look like in 2021? 8 community leaders share their ideas.

What will community management look like in 2021? 8 community leaders share their ideas.

2020 was an unpredictable year, so while we’re loathe to make “predictions” for 2021, we did want to hear what some community thought

Engagement That Scales – Episode #22: Maddie Grant on What Will Go Back, and What Won’t

Engagement That Scales – Episode #22: Maddie Grant on What Will Go Back, and What Won’t

Engagement that Scales is a weekly web series featuring Rachel Happe, and and a new guest each week. Community professionals, industry

Digging Deep Into Data

Digging Deep Into Data

Interested in being able to tell a story with your data? This was a goal cited by many on the call. It was also identified as an issue in

Getting To Know ALL Of Your Members

Getting To Know ALL Of Your Members

Want a plan to get to know your members better? Allison outlined a6- step Community Transformation Project that yielded incredible insights

Managing Risk for Online Communities

Managing Risk for Online Communities

The top three legal issues for which community managers should monitor are the following: • Defamation. • Intellectual property

Disputes, Flame Wars and Trolls – Managing Conflict in Community

Community managers are in a position to raise awareness and set the tone for acceptable online behavior. This will require the

Honest Signals that Drive Innovation & Collaboration

Peter’s Honest Signals are grouped into the three dimensions of structure, time and content. Within each of those dimensions are ‘Six

The Economics of Culture Change

Why is Culture Change Such a Strategic Priority? Culture change is a hot topic in organizational development and leadership circles and

Article by Mac Stephens

Institutionalizing Inclusion

Inclusion is a critical focus for most organizations and has been particularly prominent over the past few months. Online communities are

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