Looking at community job descriptions, it’s clear there are some characteristics that are prized by hiring managers. While
Engagement: Automate, But Keep it Personal
Whenever we think about personalizing engagement, there is always a tug of war with customization and scale. The more we want to customize
Community Case Study: Neil Morgan, Glencore
Join Neil Morgan, Digital Workplace Advisor at Glencore as he shares how they use their intranet to connect with thousands of global
Tool Tips & Tricks: Zoom 101
•Interested in a high-level overview of Zoom Meeting? Kelly offered 7 Pro Account tips and tricks to help get you started. •Curious
Reporting Strategy: Sharing Metrics with Different Audiences
•Looking to advocate for value-based and/or behavior-based metrics? Marjorie offered an excellent solution, backed by an example. Stephanie
Managing Chaos: Creating Community/Product Team Feedback Loops
•Curious about the types of chaos as defined by Jonathan? In Jonathan’s experience, there are 2 types of chaos. Jonathan explained his
Maximizing Community Engagement: Advanced Techniques to Keep Members Hooked
•Curious about the 5 environmental factors that affect your strategy? Unfortunately, so many organizations aren’t aware of the importance of
Building a Community Business Case
•Wondering about how to get started? Kim had 2 main objectives when she began this new journey of building a community business case. They
State of Community Management 2021
Now in its 12th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community
Community Case Studies: Global Payments and the Union for Reform Judaism
Shelonda Darling, Sr. Manager, Global Intranet at Global Payments, and Larry Glickman, Director Network Engagement and Collaboration at the
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