eBook

Meaningful Change Management

Explore how online communities improve customer satisfaction, provide fast and easy support, and create powerful brand

Over the last two years, the place of community in organizations shifted, with community programs becoming a commonly required investment at

In 2021, online communities are table stakes for brands that want to connect and engage with their audience. Community professionals are

2020 taught us a lot about how people can connect and thrive in online communities. To celebrate CMAD 2021 (Community Manager

This eBook, Customer Communities Elevate the Customer Experience, is derived from the 2020 State of Community Management research,

You know community is important, but have you considered the actual impact of a mature, well-resourced community program? This eBook looked

With the help of some community friends, we put together a special CMAD 2020 ebook: "CMGR Self-Care: Advice and Ideas from 25 Community

What drives online engagement? Engaging to Unlock Retention, Trust, and Innovation focuses on engagement, taking a deeper look at

Nearly every day, there are headlines and stories about the changing relationship between organizations and their customers, employees and

The State of Community Management 2014 research found that the best–in-class communities are more likely to be able to translate an approved