The #1 question we get asked: How can I improve engagement? On this panel, we discussed building a foundation for engagement success
Building Effective Content Programs for Your Online Community
Content and programs are the lifeblood of a successful online community program. They are often seen as one collective entity, but they
Five Ways New Member Programs Impact Long-Term Engagement in Your Community
One of the most consistent findings in our State of Community Management research is on the impact of new member programs in
30 Community Management Job Descriptions
Community opportunities are growing rapidly (and we love to see it!) The field is maturing and along with it, roles are becoming both
Foundations Of Community Success
Over the last two years, the place of community in organizations shifted, with community programs becoming a commonly required investment at
The Evolution of Customer Communities
In 2021, online communities are table stakes for brands that want to connect and engage with their audience. Community professionals are
5 Critical Hiring Characteristics for Community Management Roles
Looking at community job descriptions, it’s clear there are some characteristics that are prized by hiring managers. While
Engagement: Automate, But Keep it Personal
Whenever we think about personalizing engagement, there is always a tug of war with customization and scale. The more we want to customize
Community Case Study: Neil Morgan, Glencore
Join Neil Morgan, Digital Workplace Advisor at Glencore as he shares how they use their intranet to connect with thousands of global
Reporting Strategy: Sharing Metrics with Different Audiences
•Looking to advocate for value-based and/or behavior-based metrics? Marjorie offered an excellent solution, backed by an example. Stephanie
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