Community Management

Help! Three Questions Community Managers Need to Ask When They’re Struggling

Community managers are burnt out. And they’ve been that way since before the COVID-19 pandemic began — in the 2019 State of Community

One of the most common questions we get from members is, “How do I increase the value and the volume of member engagement?” This

Now in its 13th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community

Tirza Austin is the Senior Manager of Online Communities for the American Society of Civil Engineers (ASCE) and has been for almost 4 years.

The #1 question we get asked: How can I improve engagement? On this panel, we discussed building a foundation for engagement success

Content and programs are the lifeblood of a successful online community program. They are often seen as one collective entity, but they

One of the most consistent findings in our State of Community Management research is on the impact of new member programs in

Community opportunities are growing rapidly (and we love to see it!) The field is maturing and along with it, roles are becoming both

Over the last two years, the place of community in organizations shifted, with community programs becoming a commonly required investment at

In 2021, online communities are table stakes for brands that want to connect and engage with their audience. Community professionals are