Content & Programming

Designing a Framework for a Super User Program

Anne Larsen and Tracy Maurer explore multi-tiered advocacy - or super user - programs. It is really difficult to build a robust community

When you hear “gamification,” what comes to mind? Video games? Leveling-up? The latest Fortnite emote (a.k.a. the goofy dances you see

Mentorships have existed, well, forever, and they’ve always been an excellent way to share knowledge. But with the COVID-19 pandemic, loads

Ashleigh Brookshaw has spent her career building community in the insurance, association, and now software spaces, so she knows her way

Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in

As organizations increasingly use community-led programs to connect with their customers, their online ecosystems expand. What may have

The NEW Community Manager Handbook started as a series of twenty-one interviews with community leaders from organizations like Analog

One of the most common questions we get from members is, “How do I increase the value and the volume of member engagement?” This

Now in its 13th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community