Working out loud (WOL) is essentially any behavior where you share your work transparently with a network of people. That network can be as
Relationship Inflation and the Role of Communities
By Rachel Happe, Co-Founder and Principal, The Community Roundtable Umair Haque wrote a very thought provoking post The Social Media
Selling Community: Getting Stakeholders to the ‘Aha’ Moment
By Rachel Happe, Co-Founder and Principal, The Community Roundtable Whenever we make investments in organizations, we need a business
Social Media is Broken…Communities Can Help
By Rachel Happe, Co-Founder and Principal, The Community Roundtable Social media is broken – you need only look at political discussions
CA Technologies’ Customer Engagement Evolution
Learn more about CA Technologies’ customer engagement evolution and how J.J. Lovett, Director, Communities and his team have received an
The Benefits of Community Benchmarking
Do you ask these questions as you do community planning? If you’ve asked yourself even one of the above questions then a community
On the Go: Mapping Mobile Capabilities to Your Organizations Needs
Mobile is must, but where do you start? This report explore the advantages and disadvantages of mobile applications and responsive site
The One Year Club: Defining Requirements that Scale
How do you define community requirements that scale? Explore best practices for ensuring long-term success and avoiding stagnation in
Assessing the Marketplace: Choosing the Right Vendor for your Community
Choosing a platform is a daunting experience at the best of times. Trying to do this unexpectedly and in a time crunch is considerably
Defining, Deciding, and Measuring What Matters in Social Support
What Matters in Social Support? This report explores how to decide upon and define social support metrics in order to measure what truly
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