CMM1 – Page 6

Executive Dashboards for Online Community Programs

As more organizations embrace online communities as core business systems, executives expect to be kept apprised of their progress and

The #1 question we get asked: How can I improve engagement? On this panel, we discussed building a foundation for engagement success

Content and programs are the lifeblood of a successful online community program. They are often seen as one collective entity, but they

One of the most consistent findings in our State of Community Management research is on the impact of new member programs in

Community opportunities are growing rapidly (and we love to see it!) The field is maturing and along with it, roles are becoming both

Over the last two years, the place of community in organizations shifted, with community programs becoming a commonly required investment at

In 2021, online communities are table stakes for brands that want to connect and engage with their audience. Community professionals are

Looking at community job descriptions, it’s clear there are some characteristics that are prized by hiring managers. While

BY: PRASAD SETH In a world that’s becoming increasingly digital and online, you may have noticed a shift in the way we

Whenever we think about personalizing engagement, there is always a tug of war with customization and scale. The more we want to customize