Over the last two years, the place of community in organizations shifted, with community programs becoming a commonly required investment at
The Evolution of Customer Communities
In 2021, online communities are table stakes for brands that want to connect and engage with their audience. Community professionals are
5 Critical Hiring Characteristics for Community Management Roles
Looking at community job descriptions, it’s clear there are some characteristics that are prized by hiring managers. While
How To Create & Grow a Highly Engaged Community With Slack
BY: PRASAD SETH In a world that’s becoming increasingly digital and online, you may have noticed a shift in the way we
Engagement: Automate, But Keep it Personal
Whenever we think about personalizing engagement, there is always a tug of war with customization and scale. The more we want to customize
Community Case Study: Neil Morgan, Glencore
Join Neil Morgan, Digital Workplace Advisor at Glencore as he shares how they use their intranet to connect with thousands of global
Tool Tips & Tricks: Zoom 101
•Interested in a high-level overview of Zoom Meeting? Kelly offered 7 Pro Account tips and tricks to help get you started. •Curious
Reporting Strategy: Sharing Metrics with Different Audiences
•Looking to advocate for value-based and/or behavior-based metrics? Marjorie offered an excellent solution, backed by an example. Stephanie
Managing Chaos: Creating Community/Product Team Feedback Loops
•Curious about the types of chaos as defined by Jonathan? In Jonathan’s experience, there are 2 types of chaos. Jonathan explained his
Maximizing Community Engagement: Advanced Techniques to Keep Members Hooked
•Curious about the 5 environmental factors that affect your strategy? Unfortunately, so many organizations aren’t aware of the importance of
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