As organizations increasingly use community-led programs to connect with their customers, their online ecosystems expand. What may have
The NEW Community Manager Handbook
The NEW Community Manager Handbook started as a series of twenty-one interviews with community leaders from organizations like Analog
Getting Past the First 100 Days: Building Long Term Engagement in Your Employee Community
The #1 question we get asked: How can I improve engagement? On this panel, we discussed building a foundation for engagement success
Building Effective Content Programs for Your Online Community
Content and programs are the lifeblood of a successful online community program. They are often seen as one collective entity, but they
Five Ways New Member Programs Impact Long-Term Engagement in Your Community
One of the most consistent findings in our State of Community Management research is on the impact of new member programs in
Foundations Of Community Success
Over the last two years, the place of community in organizations shifted, with community programs becoming a commonly required investment at
Engagement: Automate, But Keep it Personal
Whenever we think about personalizing engagement, there is always a tug of war with customization and scale. The more we want to customize
Maximizing Community Engagement: Advanced Techniques to Keep Members Hooked
•Curious about the 5 environmental factors that affect your strategy? Unfortunately, so many organizations aren’t aware of the importance of
Three Ideas for Employee Adoption and Engagement in External Communities
Community practitioners share three proven ideas for increasing employee adoption and engagement in online external communities.
The Culture of Community Engagement: An Anthropological Discussion on How to Encourage More Member Interaction
This report explores the idea that the main concept to understand in any type of community building is why people join the community and why
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