The Community Roundtable's ROI Model
Roundtable reports are tactical assets that help community practitioners address common community challenges through expert advice, SME panels and proven case studies from top brands.
- (Calculator) TheCR’s ROI Calculator: Use this online community ROI calculator to give you a glimpse into the ROI of your online community, using the value of an answer as a key value.
- Harvard Business Review: Calculating the ROI of Customer Engagement
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