•Wondering how Sam approaches the concept of community? Sam shared her 3 basic goals. •Looking for engagement best practices? Sam shared 6 easy-to-follow best practices that have helped improve engagement for not one, but 2 communities.
•Want to improve case deflection, but still maintain engagement? Admittedly this will be easier with a support community, but Sam still offered 4 great ideas to help with this point.
•Curious about which mindset . . .
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