Community professionals tend to use what I call the Language of Engagement – a style of communication that is designed to give space and encouragement to others. In a crisis, they balance that with clearly and declaratively communicating official decisions and verified information.
Community professionals have a few goals in a crisis:
- Alleviate anxiety by helping people connect with each other and create a shared understanding and perspective of the crisis.
- Be present and over-communicate even when . . .
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