By Rachel Happe, Co-Founder and Principal, The Community Roundtable
In 2016, The Community Roundtable published our first community ROI model. Our intent was to provide a tool that worked across all community use cases and was simple enough that it could be quickly understood by stakeholders to help them see not only the return they were getting but how powerful a community approach could be.
Since then, we’ve been using this model with clients to . . .
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