The Value of Community Management
The SOCM 2013 builds on previous qualitative research to offer a quantitative look at how community and community management functions within organizations and the value to expect from those efforts over time. We have also extended the scope of this research and instead of one large report, we published a portfolio of reports, resources, content and services targeted at enabling successful community and social business initiatives.
The two key questions that drove The State of Community Management 2013 research were:
- What do business communities look like and what is the value . . .
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